One Call Concepts (OCC) is a full-service provider of notification center services, including both customized software solutions and operations management. For over 40 years, we’ve partnered with contact centers across the nation to meet their unique needs and support their efforts in reducing the risk of damage to underground facilities.
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Your success is our success. Backed by over 40 years of experience as a company and a network of individuals with over 2 centuries of collective expertise, a dedicated team works directly with you to identify challenges and develop informed solutions for everything from day-to-day operations to navigating changes in legislation to software optimization.
Our team’s collective expertise is OCC’s greatest asset. Our leadership team works closely with clients, their member utilities, and national, state, and local damage prevention organizations to understand the industry on the deepest possible level. The knowledge and understanding we gain in these settings helps us provide effective solutions to changing needs. Because of this, our clients benefit from a system of shared ideas and best practices.
The landscape of the damage prevention industry is constantly changing. We have taken measures to ensure that we remain at the forefront when it comes to technological innovation and support, including eliminating the need to rely on third-party providers. This span of control allows us to work closely with clients to continuously evolve our solutions based on their feedback and current needs.
In this industry, continually building trust and confidence in your brand is vital. Every interaction with your center is an opportunity to build awareness and strengthen those feelings. Our team of creative marketing professionals is ready to help you build your brand and make a bigger impact on your stakeholders.
We’ve grown since 1982, and have become the largest provider of 811 center services in North America. Many of our clients have entrusted us with their operations for decades. We believe our ongoing commitment to technology, management, and customer service will help us retain a position of leadership as the damage prevention and notification center industry continues to evolve.
As part of our nationwide network, you’ll experience industry-leading reliability. Even in the most extreme circumstances, our robust network infrastructure and built-in redundancies are designed to ensure that center operations continue uninterrupted.
Find out how OCC can help your state’s notification center be more proactive about underground utility damage prevention. Not sure where to start? We are happy to discuss options for damage prevention efforts in your area. Enter your information below and a representative will get in touch.