KANSAS - GM PROFILE

BIO: Dawn Jester

Dawn Jester began her career in damage prevention in 1984 as an operator at the Diggers Hotline one-call center in Milwaukee, Wisconsin. She was quickly promoted to Supervisor and later to Office Manager.

When OCC was awarded the management contract for Kansas One-Call in 1987, Dawn was promoted to the position of General Manager and transferred to Wichita. Her proactive outlook and strong organizational skills have helped the Kansas one-call program weather the storms of intense growth, legislative mandates and multiple relocations and upgrades. An outstanding rapport with the staff has fostered a high level of employee retention, helping assure stability in the face of the highly competitive call center job market in Wichita.

Our long history of partnering with Kansas One-Call is hallmarked by growth and expansion. Since 1987, the center has been relocated twice and rebuilt in place three times. Much of this growth has been due to legislation requiring mandatory calling and membership, an effort that we supported.

Dawn’s extensive knowledge of one-call operations has helped Kansas One-Call win a place of respect and trust in the state and the nation's damage prevention community. She looks forward to continuing her outstanding service to all the members of the Kansas Damage Prevention Community.