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Technology that supports the full lifecycle of a one call ticket

When a property owner or excavator calls an 811 call center or files a dig request online, it kicks off a whole series of events. The dig request moves through an entire system of checks and hand-offs to ensure accuracy and maximum coverage. When managed effectively, this lifecycle helps one call centers fulfill their mission of damage prevention while remaining cost-efficient.

Technology plays a key role in keeping a one call ticket moving smoothly through every stage. One Call Concepts offers a full suite of sophisticated software that supports everyone involved in the lifecycle of one call ticket management.

Software that Supports the Lifecycle of a One Call Ticket

1. RECEIVE
One call centers take in dig requests from excavators through:

  • PRISM: Software for inbound telephone requests
  • ITIC: One call online ticket entry

2. REFINE
PRISM indexes the raw information against its database to determine which utility companies need to be notified, and then processes the locate requests to members.

3. MANAGE
Locator Ticket Management software helps facility operators electronically manage the information they receive from the call    center.

4.  TRACK
Once the request is in the hands of the locators, we provide software for each stakeholder in the process to keep tabs on its status:

  • Excavator Ticket Management lets excavators track positive response and manage all of their requests.
  • Ticket Check helps facility operators provide a positive response to a ticket.
  • Search & Status lets excavators and property owners see their locate requests and positive response in real time.

5. RECORD
If the unthinkable happens, our Damage Manager software lets facility operators privately record, track and store information related to damages in one central, password-protected place.