ITIC Online Ticket Entry
One call web ticket entry is easy to use for excavators and time-saving for call centers
ITIC, the industry’s first one call web ticket entry system, can be embedded into one call center websites to allow excavators to quickly and easily enter requests without picking up the phone. ITIC gives users the ability to accomplish virtually any of the usual tasks for which they might need to phone a customer service representative at the one call center.
Increased labor efficiency for call centers
ITIC streamlines 811 Call Before You Dig efforts with dramatic savings in time. Customer service representatives can spend their time handling more complex requests while ITIC processes standard tickets.
Easy for excavators
The system is easy to use and intuitive for excavators — 92% of surveyed users reported they felt comfortable entering one call Web ticket requests using ITIC. We also offer free training for users on the system.
Built-in accuracy
If excavators draw a polygon in the excavation area that falls outside of relevant boundaries, they instantly receive an alert about the mismatch in data.
SEE FEATURES OF ITIC ONLINE ENTRY
Client
Iowa One Call
Client
Missouri One Call