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A Partnership in Innovation: Missouri One Call

Customer Need

The board of directors that operates Missouri One Call is forward-thinking and always interested in new innovations and processes to better serve its stakeholders. The board requires its one call center vendor to keep pace with its ideas, and to be ready to offer up and develop solutions to its evolving needs.

One Call Concepts Solutions

As Missouri One Call’s full-service call center vendor, One Call Concepts does more than simply fulfill its contractual obligations — we take a true sense of ownership in the one call center operation. We work closely with Missouri One Call and their Operating Committee to constantly enhance the services provided to Missouri One Call and their members. As the board comes to One Call Concepts with new ideas, we help them evaluate each new technology or improvement to determine how it might best serve the center and its stakeholders.

Customer Results

"We're participating with One Call Concepts on some things we've never done before," says John Lansford, executive director of Missouri One Call System. "It is a true partnership. Rather than throwing new things at them, it is a give-and-take — they keep up with technology and innovation, but always help us understand the trade-offs involved with implementing each change."

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